By accessing or using Artera, you agree to the terms and conditions outlined below.
1. Scope of Work
Artera provides access to its operational platform and related implementation services designed for tattoo professionals and businesses. This includes platform access, account setup, configuration of client management, bookings, communication, payments, inventory, and workflow systems based on the selected plan. Where applicable, Artera may assist with organizing or integrating existing operational data, configuring dashboards and system flows, and preparing the platform for live use through testing and deployment. Ongoing platform updates and limited support may be provided as part of the chosen plan. Any services outside this scope, including third-party tools, custom development, hardware, or ongoing operational management, are excluded unless explicitly agreed to in writing.
2. Payment Terms
Payment terms are structured as 50% upfront and 50% upon delivery, unless otherwise agreed in writing. Platform access, final deliverables, or live system activation will be provided only after the final payment has been received. Payments delayed beyond 7 days may result in a pause to access, setup, or delivery timelines. Artera accepts payments via bank transfer, Stripe, or Wise.
3. Revisions
Every project includes a defined number of revision rounds (typically 2–3 per phase, depending on scope).
Revisions are meant to refine, not restart. If your feedback significantly changes direction after approvals or finalization, we may quote additional work. We’ll always keep you informed before anything is billed.
4. Timelines & Deadlines
We work fast, but quality takes time. We’ll set a clear schedule and stick to it assuming feedback, assets, and approvals are provided on time.
If your team goes silent for more than 14 days, we’ll pause the project. A rebooking fee may apply if we need to reschedule your slot in our calendar.
5. Ownership & Rights
Once the final payment is received, you own the final deliverables.
This includes designs, code, brand assets, and documentation we create for your project. We reserve the right to showcase non-confidential work in our portfolio, case studies, or social media unless you request otherwise in writing before we start.
6. Communication
Most of our work happens async. We use Slack, email, Framer, Notion, and Loom to stay in sync no endless Zoom calls.
We aim to reply to all project messages within 24–48 hours on weekdays. If urgent timelines or meetings are needed, we’ll schedule them together.
7. Cancellations
You can cancel a project at any time. If that happens, you’ll be invoiced for the work completed up to that point.
If you pause a project for more than 21 days without prior notice, we may reschedule your work depending on our current queue. Paused projects may incur a restart fee depending on scope and availability.
8. Liability
We guarantee the delivery of work as outlined in the agreed scope. We are not liable for indirect damages, technical issues from third-party services (e.g. CMS platforms, plugins, hosting), or how the final work is used beyond our control.
We test and hand over everything in good faith and with professional care.
9. Confidentiality
Everything you share with us including strategy, visuals, product details, or internal documentation stays private. We don’t share it, reuse it, or disclose it without your permission.
If you’d like to sign a mutual NDA before we start, we’re happy to do so.
10. Updates to Terms
We like to show the work we’re proud of. Unless we’ve agreed otherwise, we may display the final product in our portfolio, blog, case studies, or social channels.
If the work involves sensitive material (e.g. pre-launch products, stealth brands), just let us know upfront and we’ll keep it private.
